Refund policy

Return, Refund & Warranty Policy

30-Day Return Policy
We offer a 30-day no-reason return policy. You may request a return within 30 days from the date you receive your item.

Return Eligibility
To be eligible for a return, all accessories must be complete and included, and valid proof of purchase or order confirmation is required.

To initiate a return, please contact us at customerservice@gyhbeauty.com

Once your return request is approved, we will provide return instructions. Items returned without prior authorization will not be accepted.

For any questions regarding returns, you may contact us at customerservice@gyhbeauty.com
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Quality Issues & 1-Year Warranty
All products purchased from our website are covered by a 1-year warranty. If a product develops a quality issue under normal use during the warranty period, please contact us with relevant photos or videos for evaluation.

If the issue is confirmed to be a product quality defect (non-human damage), we will offer an appropriate solution, which may include a return and refund, replacement, or repair, depending on the situation.

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us as soon as possible so we can resolve the issue efficiently.

Non-Returnable Situations
The following situations are not eligible for return or refund:
– Damage caused by misuse, accidents, unauthorized modification, disassembly, drops, or liquid exposure
– Clearance or final-sale items explicitly marked as non-returnable
– Gift cards

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges
If you wish to exchange for a different product, we recommend returning the original item first. Once the return is accepted, you may place a new order for the desired item to ensure faster processing.

Refunds
We will notify you once we receive and inspect your returned item and inform you whether the refund is approved. Approved refunds will be issued to the original payment method within 10 business days. Processing time may vary depending on your bank or payment provider.

If more than 15 business days have passed since refund approval and you have not received the funds, please contact us at customerservice@gyhbeauty.com
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